Maintenance Agreements

Datalogic designed and manufactured the products you are using, and is uniquely qualified to provide life-cycle maintenance that will ensure the value of your data capture investment. Because of Datalogic Scanning’s ability to service a product under a variety of programs, customers can be assured of receiving the service they require.

Datalogic Scanning's life-cycle maintenance programs are continuously ranked above the industry norm. End-users, channel partners, distributors and resellers all rated Datalogic Scanning's service capabilities as easier to work with and quicker in response time.*

Europe, Latin America and Asia Pacific

Not all service programs are available in all regions. Please contact your local sales representative or service organization for the service available in your area.

United States & Canada

Quick Replacement Program

• Next-day product replacement - Simple "plug & play" product replacement
• Return to factory standards - Strict conformance to operational and cosmetic specifications using factory parts and procedures.
• Includes factory upgrades - Specified factory upgrades are included at no cost to you.
• Datalogic Scanning pays all shipping - Via Overnight carrier
• No spares to buy - No additional up-front costs

Service Plus 2-Day Program

• Two-day repair - Depot turn-around time is two business days.
• Return to factory standards - Strict conformance to operational and cosmetic specifications using factory parts and procedures.
• Includes factory upgrades - Specified factory upgrades are included at no cost to you.
• Freight paid both ways - Via 3-day carrier

Service Plus 5-Day Program

• Five-day repair - Depot turn-around time is five business days.
• Return to factory standards - Strict conformance to operational and cosmetic specifications using factory parts and procedures.
• Includes factory upgrades - Specified factory upgrades are included at no cost to you.
• Includes delivery costs - Datalogic Scanning pays for delivery of repaired product to your specified location.

*Independent survey by Richmark Group 2003