Repair Services

When it comes to the service of your Datalogic Scanning product, nobody can do it better than us. Because we're the company that built your data capture product, we know what went into making it and the high expectations you have regarding its performance. No other service provider can deliver the years of experience, quality assurance, access to factory upgrades and cost savings for your Datalogic Scanning product.

Flat Rate Repairs

Datalogic Scanning's Flat Rate Repair pricing provides an effective and economical “pay as you go” support alternative. The program has a two tier rate repair price. Tier One is a minimal repair such as glass, trigger, etc and the Tier Two repair price is used for all other repairs. As with all our service programs, you get quality repair of your Datalogic product with factory spec parts, procedures and upgrades for maximum product reliability and performance. The Flat Rate Repair pricing is used for out of warranty products or products that have been damaged or abused.

Contact your local Datalogic Scanning office for flat rate repair standard turn-around times and expedite options.

RMA (Return Material Authorization) Repairs

Europe, Japan, Korea, Australia and New Zealand

For information regarding the repair, service and warranty of Datalogic Scanning products please contact your local sales representative or service organization for the service available in your area.

USA, Canada, Asia (Excluding Japan and Korea) and Latin America

For information regarding the repair, service and warranty of Datalogic Scanning products please contact a RMA Support Representative of the Service Support Group at:

• Toll Free in the US: 1 (888) 435-7772
• International Customers: 1 (541) 349-8283

The Representatives can assist you with information regarding RMAs (Return Material Authorization), warranties, and service contracts.

If you need to send product to Datalogic Scanning for RMA repair, please use the Request an RMA form.

You can check the status of an existing RMA on the RMA Online Status page of this web site. If you do not have a web account set up to view the status of your RMA(s) online, or if you need to request a lost password for your existing RMA Status Web Account, please submit an RMA Status Web Account Request Form.